The driver admittedly stated he was speeding, that he wasn't looking and the he was hugging the left side to avoid a small pot hole this resulting in the murder of our dog. I still have no idea where my belongings are, when or if they'll arrive, and Pack Rats customer service couldn't care less.ġ800packrat is untrustworth! Their driver sped into our driveway running over and killing our napping dog. The recording at that company says the hold time is 5 minutes. Says she has to transfer me to another company (?). After holding for nearly 2 hours (this isn't an exaggeration, their hold times are insane) acompletely clueless lady answers and tells me she has "no idea" where my delivery was, or why it didn't arrive.
I had movers lined up for 9am on the 30th, and because this is the busy season, I would not be able to reschedule them. I was assured multiple times, including the day of delivery that they would arrive on time. Containers were picked up July 15th and scheduled for delivery July 29th.
#Pack rat moving pods reviews drivers#
Their excuse was that their drivers keep quitting without notice (HUGE RED FLAG). Next, they were a day late picking up our load. I had to raise hell and get a manager to go back through the phone recordings to prove I'd even talked to Ginger. I called 2 weeks later to update my delivery address AND SHE HAD NO RECORD OF OUR CONVERSATION. Ginger called me and spent another half hour chatting with me, beat PODS quote, and earned my business. I then called PODS and got a better price. We had a good 45 minute conversation about my needs, how the process works etc.
First, I booked a Quote with Ginger Ablonsky. They'll promise you anything to get your business but they're completely incompetent.
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